SHIPPING POLICY: We ship certified organic products across India. Through a vast network of vendors spread across the country, Elworld Organic guarantees to deliver your product safely and in the best of the condition within 10 working days.
TRACK ORDERS: Once an order is placed, a verification e-mail is sent to the customer’s e-mail id with the tracking details. Whenever at any time a customer wishes to know the status of the order to track the delivery, he/she can easily log on to the website and check the status using the tracking details that were sent to the customer at the time of purchase.
SATISFACTION GUARANTEED: We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 07 days of receiving the order for a full refund of the merchandise cost. Shipping charges shall be borne by you.
REFUND POLICY: We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank. If you have questions regarding our return policy, please call +919711994349 between 9:30 a.m. to 17.00, 6 days a week.
CANCELLATION BY US: We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
CANCELLATION BY THE CUSTOMER: Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.